Improving the Patient Experience in Primary Care Clinics

Kris Ansin of the Mali Health Organizing Project in the U.S. will work to improve the use of primary health clinics in Mali by identifying shortcomings in patients' experiences at the clinics and working with staff to address them. They have already discovered that poor patient reception and hospitality strongly deter individuals from using these clinics. They will identify more specific patient concerns and help overcome them by training staff. They will evaluate their approach by measuring patient satisfaction, clinic usage, and health outcomes.