• About
  • Partnerships
  • Challenges
  • Awards
  • Grant Opportunities
  • News

Advancing Healthcare Communications: Penda Health's Adoption of ChatGPT4 for Patient Interactions

Robert Korom of Penda Health Limited in Kenya will integrate ChatGPT-4 into their established patient communication system to increase consultation efficiency and the speed of delivering accurate health information in Kenya. Their existing chat-based digital health solution relies on a dedicated team of clinicians and call center agents to serve low-income Kenyans; however, increasing needs are leading to longer response times. They propose to blend the empathetic and intuitive nature of human interaction with the instantaneous, data-driven capabilities of AI to improve throughput, response times, and patient experience. This will create a hybrid model where clinical call center agents work hand-in-hand with AI. They will carry out a proof-of-concept involving a limited field test to monitor patient satisfaction, efficiency, and relevance of responses.

More information about Catalyzing Equitable Artificial Intelligence (AI) Use

Great ideas come from everywhere.

Sign up for email updates of the latest grant opportunities and awards.

View the Grand Challenges partnership network

The Bill & Melinda Gates Foundation is part of the Grand Challenges partnership network. Visit www.grandchallenges.org to view the map of awarded grants across this network and grant opportunities from partners.